Ping Request Timeout

 

If you fail to get at ping response and instead get “Request timed out” messages, you should consider the following as they are common causes for communications problems:

• Recheck the physical connections – make sure all Ethernet wires are good and completely plugged in

• Disable any firewalls or antivirus software. Once you determine a particular firewall or anti-virus program is preventing communications you can figure out how to make an exception within the program for the XGAViewer software so that you can keep it running.

Further suggestions if the previous are not successful:

• If you are trying to connect over a LAN, consider trying the direct connection with a crossover cable and configuring a static IP address for your computer/laptop.  See “Direct connection with a crossover” in this manual for more detailed instructions.

• If you are going through a router or hub, cycling the power to it may fix the problem

• Consider attempting to connect with a different PC or Laptop.   This may help narrow down the issue.

If you are unable to resolve the issue, please call Super Systems at 513-772-0060 for further support.