RETURNING THE UNIT TO SSi –

 

This analyzer contains some components that may require periodic replacement based on the amount of use that the unit experiences and the methods in which it is used.  If service on the unit is necessary, it should be sent back to Super Systems, Inc. for repair.  To minimize damage to the mounting feet on the enclosure, it is possible to unscrew them and rotate them 180 degrees (so they point into the enclosure instead of away from it).  This will reduce the likelihood that they will be damaged during shipment.  If the original packaging is not available, the analyzer should be surrounded by impact-absorbing materials and placed in a box.  It is the responsibility of the shipper to ensure that the DPC2530 arrives at SSi undamaged. 

 

Before shipping the analyzer, please call 513-772-0060 to receive a Return Materials Authorization (RMA) number.  The shipping address that should be used for returns is:

 

Super Systems, Inc.

ATTN: RMA #XXXX

7205 Edington Drive

Cincinnati, OH 45249